For technical questions or concerns, the fastest method is to create a support ticket. You can also call at 1-866-767-3155.

We respond to every ticket and we'll get back to you during our regular hours of operation: Monday - Friday, 8am - 4pm Mountain Time


Additional Troubleshooting Steps From Our FORMED Technical Provider

How do I log in and watch with the AppleTV App?
Installing, logging in, and watching  Here are the steps to install  a tvOS app  on your Apple TV if you are already a subscriber: Turn on your Apple ...
Fri, 8 Apr, 2022 at 1:02 PM
How Do I Log In On The Roku Channel?
Using the FORMED Roku channel, you can view the content easily on your TV.  3rd generation Roku devices and higher are supported for up to 1080p playbac...
Fri, 8 Apr, 2022 at 1:03 PM
How Do I Get A Receipt of My Purchase/Subscription?
Parishes need to contact Individual subscriptions can follow the steps below:  The receipt/invoice can be found at the botto...
Fri, 8 Apr, 2022 at 1:04 PM
How Do I Cancel My Subscription
 The steps to cancel will depend on how you initially signed up. If you signed up within an Apple iOS or Apple TV app, follow the steps here: https://su...
Fri, 8 Apr, 2022 at 1:09 PM
How Do I Get A Refund?
If you signed up on the iOS app or Apple TV, and would like a refund: You have to request it through Apple:  ...
Fri, 8 Apr, 2022 at 2:54 PM
Why Was I Charged $1 After Signing Up For A Trial?
 We currently pre-authorize the amount of $1 with every trial sign up as a way to help us prevent fraudulent activity. This amount will be credited back to ...
Fri, 8 Apr, 2022 at 1:10 PM
Why Am I Getting An Error Message: "Sorry, Video Is Not Currently Available In Your Country?"
 In order to be made available on the internet, some videos require certain territorial restrictions. When this requirement exists on a video you're try...
Fri, 8 Apr, 2022 at 1:11 PM
How Do I Turn On Subtitles?
Turning on subtitles varies slightly depending on how you are watching videos. Note that subtitles may not be available on all videos so if you don't se...
Fri, 8 Apr, 2022 at 1:14 PM
How Do I Watch FORMED On My Smart TV?
 If you have a Smart TV, such as Samsung, it may not be possible to log in or play the content from the built-in internet browser. In other words, it could ...
Fri, 8 Apr, 2022 at 1:14 PM
How Do I Download Videso To My Computer?
Two notes: Videos within a subscription or rental are not downloadable via the computer.  Not all videos available for purchase will be available to d...
Fri, 8 Apr, 2022 at 1:18 PM