For technical questions or concerns, the fastest method is to create a support ticket. You can also call at 1-866-767-3155.

We respond to every ticket and we'll get back to you during our regular hours of operation: Monday - Friday, 8am - 4pm Mountain Time

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Formed General

Why did Formed change?
We have been hard at work these past few months listening to you, your parishioners, and all of our customers and we are excited to announce the new and imp...
Thu, 11 Dec, 2025 at 10:57 AM
How do parishioners sign up for Formed for free?
Please follow these steps to create your FREE Formed account under your parish: 1. On a browser such as Chrome, Firefox or Safari, please go to formed.o...
Thu, 11 Dec, 2025 at 4:14 PM
How do I sign into Formed ?
Please follow these steps to sign into your Formed account: 1. On your browser (Chrome, Firefox or Safari), please visit app.formed.org and click on Sig...
Thu, 11 Dec, 2025 at 11:26 AM
How do I update my email?
Please reach out to parishcare@formed.org to update your email address. 
Thu, 11 Dec, 2025 at 2:41 PM
How Do I Cancel My Subscription
 The steps to cancel will depend on how you initially signed up. If you signed up within an Apple iOS or Apple TV app, follow the steps here: https://su...
Fri, 12 Dec, 2025 at 8:10 AM
How Do I Get A Refund?
If you signed up on the iOS app or Apple TV, and would like a refund: You have to request it through Apple: https://support.apple.com/en-us/HT204084  ...
Wed, 5 Feb, 2025 at 2:20 PM
How Do I Get A Receipt of My Purchase/Subscription?
Parish Admins: Please contact parishcare@formed.org for a receipt.  Individually Paid Subscribers:  Please reach out to our platform host here and req...
Thu, 11 Dec, 2025 at 2:35 PM
Can I Gift someone Formed?
Yes! You can make a non-refundable gift of Formed to anyone. This subscription can be as short as 1 month all the way up to 1 year long.  To purchase a ...
Thu, 11 Dec, 2025 at 12:03 PM
How can I find the content I’m looking for?
You can search by topic on the top banner of our screen or by using our improved search function to  discover the content you are looking for.  Just click t...
Thu, 11 Dec, 2025 at 10:51 AM
How do I submit feedback?
We truly appreciate your suggestions, and we are blessed to have Formed users like you that want to help us in our mission to spread The Word.  Please f...
Fri, 12 Dec, 2025 at 10:27 AM